It says what information we will gather, how we will use it and how we will keep it secure.
Abode Relocation is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Abode Relocation may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are align with any changes. This policy is effective from 01/03/2008.What we collect.
may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you reqire a copy of the information held on you please write to (9th Floor, Platina, G Block, Plot C 59, Bandra Kurla Complex, Mumbai – 400 051)
If you believe that any information we are holding is incorrect or incomplete,
please write or email us to have necessary changes, at the above address. We will promptly correct any information found to be incorrect.
Required for the vehicle movement are Xerox copy of RC Book, Copy of Insurance, PUC Original, 3 passport size photographs & ID Proof)
As per contract for Car we are not taking any Insurance from Abode Relocation a NJ Relocation LLP company. If any car is found damage in transit client should raise the claim from his own car Insurance. We will provide you necessary documents for the same like, Goods Consignment note, Damage Certificate ETC.
For Household goods value for insurance should be declared by own employee itself. Also he has to mention in front of each article in valuation sheet and article list provided by Abode Relocation a NJ Relocation LLP company.
For Any kind of Dismantling and Assembling like Split AC/ Window AC, Carpenter work, client should intimated before the packing with Key account manager (KAM). We will provide D/A
Services only if any instruments required for fitting the article like , nut , bolt, copper pipe, Gas in Split AC etc have to arrange by client itself.
If any damages found at the time of unpacking the goods then client should mention the same on the LR copy/ Packing List. If there is no damage remark mentioned then it would be treated as OK delivery. Also we will consider 2 days for unpacking if any article found in damage condition we required on mail within two days immediately.
Escalation matrix levels :-
Hardik – M: 8668522238 l E: firstname.lastname@example.org
In the event of arising a case of claim for any reason, the payment of compensation will be restricted to the amount equivalent to the value declared by the consignor in the Quote Request Form. Also, if 100% of the declared value is compensated, then the damaged article shall be collected as salvage. If a lumsome amount is mentioned in the Quote Request Form against all items then Abode Relocation, a NJ Relocations LLP company will have the right to decide the rate of each item, considering the market value for used item at depreciation rate.
The consignor should indicate the value of his/her all old and used items, at the time of filling the Quote Request Form and the cost/value so declared should be reasonable as far as possible since the declared value alone would be taken into account at the time of deciding the claim for compensation.
If single piece has been broken out of a set, the payment will be made proportionately of the value of such set declared at the time of packing and as noted in the Quote Request Form computing the cost of single piece and the claim of replacement of complete set will not be entertained.
In case of any damage of furniture item if it is repairable, the damage would get repaired by the carpenter of the company and no claim for replacement of the damaged furniture/wooden item will be entertained.
The carrier will not be responsible for payment of any compensation in respect of electronic articles if not shown in working condition at the time of packing. The carrier would be liable for repair of damaged part to make the same in working condition or the cost of damaged parts would be paid proportionately after computing the value of damaged set’s part restricting the declared value of particular item.
Similarly, in case of other items, the amount of compensation would be decided on proportionate basis of the declared value of other items or alternatively the damaged portion would get repaired.
Although due care would be taken to get the damages rectified/repaired expeditiously yet due to certain unforeseen circumstances, if there is delay in getting the damage repaired, no compensation will be paid for such delay or time gap between the period of damage and its repair.
Although due precaution will be taken to ensure quick transportation and timely delivery of the materials at the destination but due to certain unforeseen circumstances or due to certain natural calamities or due to certain sudden road hazardous taking place in transit causing delay in delivery of the material, in such circumstances, no claim for any compensation will be entertained.
No claim for compensation will be entertained for mental agony, mental tension or harassment due to unintentional delay in delivery of the material at the destination.
The carrier will not be liable in any manner whatsoever for the damages or for any defects noticed in any item, if the consignor/consignee has arranged the unloading and unpacking of the transported material at his/her own.
If the consignor/consignee merely puts his/her signature on “Goods Receiving” copy showing acknowledgement of goods without giving any remark about the status of the materials, it would be deemed that the transported materials were delivered in good condition thereafter no complaint/claim will be entertained by the carrier.
The carrier will look into the claim of the consignor/consignee in respect of only those items about which there would be specific damage remarks mentioned in the LR copy at the time of delivery and no claim will be entertained via email.
No complaint made subsequently or at a later stage will be entertained about any additional item having been found damaged or any other type of defect found to have developed or noticed subsequently either after issue of o.k. receipt or after giving remarks about certain material received in damaged condition.
A claim for compensation for damages of material of any nature would be entertained either for repair or for cash payment towards compensation only after receipt of freight charges in full and receipt of written complaint separately soon after unloading but in any case not later than 3 days of unloading
The carrier will not be liable to entertain a claim of compensation in respect of any item which is not specifically mentioned in the Packing List and its value has been declared at the time of packing of the materials.
The carrier will not accept flowerpots irrespective of material for transportation and if at all accepted as a good gesture on the request or on being insisted upon by its customer however it won’t take guarantee or be liable for its safe delivery at the destination.
The Consignor hereby expressly declares that the above particulars furnished by him or his/her agent are correct. No prohibited articles/goods are included and he/she is aware of Terms & Conditions of the carrier.
If a party covers his/her risk directly, through some Insurance company, then the transit risk coverage by the carrier will end and will not be liable to entertain any compensation claims.
Carrier will not be liable for any defect or damage to any internal part of the car including Engine, Battery, A.C. etc as the carrier is not technically qualified to assess its actual status and functioning while booking or while giving delivery of the car.
Car will be driven down by the driver from the client home to loading point and similarly from unloading point to client door. Hence the client should at least have 15 liters of fuel in the car, thus the car may run approximately 150 km depending on the city.
Car is being transported under the owner’s risk. Consignor should directly take proper insurance cover for all types of transit risk and the carrier will not be liable for any damage including due to accident etc or whatsoever reasons. However, carrier will keep carry out legal formalities like lodging complaints/Panchanama etc in police station.
Consignor will pursue his/her case, if any, directly with the insurance company for any claim arising out of any unforeseen incident.
Car carrier may likely to cover distance of 150 km in a day in normal condition excluding the date of booking and the date of delivery.
In case the client wish to cover full transit risk under “Carrier Risk” then additional 1.5 % transit risk charges of the current car value must be paid .
The carrier shall assess claim compensation based on the depreciation policies.
The Carrier shall settle claims within 21 working days from the date of receiving the duly filled claim documents and the POD (Proof Of Delivery) from the customer.
The compensation finalized shall be credited within 15 working days once the client submits all the relevant details to the carrier, in case of any delays the concerned company may deduct the said amount from the carrier’s outstanding bill and release the payment with immediate effect.
The consignor or his/her agent declares that after understanding the meaning of these clauses as above, has signed this Claim Settlement Procedure Note.
Damages may occur to the HHG consignment (s) during transit on account of rough, hilly and difficult terrains that is witnessed in the country. Abode Relocation, a NJ Relocations LLP company always tries to impress upon our clients on the advantage of taking risk coverage while booking with Abode Relocation, a NJ Relocations LLP company and recommends them to pay risk coverage charges through cheque for their consignment to avoid any contingency that may happen in an unpredictable condition.
The carrier or their agents shall be exempted from any loss or damage through accident/ pilferage/ fire/rain/collision/any other road or river hazard. We therefore recommend that household goods should be covered under CARRIER RISK by paying additional charges as FOV.
No Individual Policy/Receipt from insurance company will be provided.
Abode Relocation, a NJ Relocations LLP company WILL ISSUE GCN UNDER “CARRIER RISK” AS PER SECTION 11 OF CARRIAGE BY ROAD ACT, 2007
9th Floor, Platina,G Block,
Plot C 59, Bandra Kurla Complex,
Mumbai – 400 051